Order policies

Express InformationWe provide delivery services to most countries using internationally renowned logistics companies such as DHL and UPS to meet our customers’ needs.However, we cannot ship to the following countries or regions: Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, and North Korea.For special countries or regions like Russia, once the goods reach customs, we offer these logistics options for the remaining journey:
  • Customers can handle customs clearance procedures themselves and collect the goods at customs.After customs clearance, we will designate a local freight service to deliver the goods to the customer. We will cover the shipping cost for this leg, but the customer will be responsible for any loss of goods.Customers can arrange their own freight forwarder or logistics company for customs clearance and transportation for the remaining journey. Customers will bear the shipping cost for this leg and any loss of goods.
  • For customers in special countries and regions, our team will communicate with you further before shipment to confirm your preferred logistics option. We will make every effort to provide the necessary support and assistance to ensure the safe delivery of the goods.Taxes and Custom DutiesOur product prices do not include VAT and duties. You are solely responsible for paying any taxes and duties according to the laws and customs of your country. If any mining rigs are returned to our warehouse due to tax issues, customers will need to pay additional shipping costs.NoticeWhen placing an order, please ensure all shipping information provided is accurate, including detailed address, phone number, zip code, email, and shipping agent details. We will send the information you provide directly to the shipping agent. We are not responsible for the form of shipping.

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